General Summary:
Answers 24/7 crisis line, provides referrals, and completes database entry. Provides support to clients residing in the Emergency Shelter Program. Supports the shelter environment by assisting with general household organization and cleaning.
Job Type: Part Time/Weekend
Pay: From $16.50 per hour
Standard weekend day coverage is Saturday: 8am-8pm and Sunday: 8am-8pm
Position requires overnight, weekend, and holiday hours. Opportunity to pick up additional shifts can be available.
Essential Functions:
- Provides trauma-informed care practices into service provision for all clients
- Answers crisis line, provides referrals, and completes database entry
- Complete intake and discharge paperwork with shelter residents.
- Maintain accurate database records for all hotline call and client interactions.
- Supports case management plan developed by the DV/SV Advocate by offering support and resources.
- Provide verbal update to Supervisor or Advocate in Supervisor’s absence at the end of each shift.
- Maintains clean and organized facility (shelter, restrooms, storage areas and general office area).
- Complete Daily Shift assignments which could include clerical projects, mailings, copying, cleaning, etc…
- Stores and organizes donated items.
- Complete security walk and checklist every PM shift.
- Facilitate evening house meetings on Wednesday and Sunday on 2nd/PM shift
- Attends monthly all staff meeting, CA meeting, and updates with Supervisor as requested.
- Supports and provides coverage for FRIENDS, Inc. special events and functions.
- Represents FRIENDS, Inc. in a positive manner.
- Other duties as assigned.
POSITION REQUIREMENTS
| Education/Certification | Required | Preferred |
| High School Diploma | X | |
| Valid Driver’s License and proof of insurance | X | |
| Experience | Required | Preferred |
| One year experience serving survivors of domestic violence and/or sexual assault | X | |
| Excellent communication skills; cultural competence and the ability to interact with diverse populations. | X | |
| Strong self-motivation and organizational skills to manage a variety of diversified tasks in a timely manner. | X | |
| Technology Savvy | X |
ESSENTIAL JOB FUNCTIONS
| Working Conditions | Rarely (R) | Occasionally (O) | Frequently (F) |
| Indoor | x | ||
| Outdoor | x | ||
| Loud Noises | x | ||
| Fumes | x |
| Mental Demands | Rarely (R) | Occasionally (O) | Frequently (F) |
| Problem Solving | x | ||
| Make Decisions | x | ||
| Supervise | x | ||
| Interpret Data | x | ||
| Organize | x | ||
| Read/Write | x |
| Office Equipment | Rarely (R) | Occasionally (O) | Frequently (F) |
| Telephone | x | ||
| Computer | x | ||
| Fax Machine | x | ||
| Copier | x |
This table directly refers to the frequency of which your job requires you to do on a daily basis. Note: These duties are site specific.
| Physical Demands | Rarely (R) | Occasionally (O) | Frequently (F) |
| Standing | x | ||
| Sitting | x | ||
| Lifting (Max 40 pounds) | x | ||
| Carrying | x | ||
| Walking | x | ||
| Driving | x |
KEY PERFORMANCE INDICATORS
| KPI | EVIDENCE OF ACHIEVEMENT |
| Provide appropriate and timely client care to shelter residents and hotline callers, ensuring all interactions align with trauma-informed care practices. | Clients will receive the services they need, will have choice, will be informed of options, will be an active participant in their services and will be provided services according to their culture, gender identity, and sexual orientation if disclosed. |
| Complete all daily shift assignments, with 100% checklist completion during shifts | Daily task lists and shift expectations are fully completed and submitted on time. |
| Complete all required paperwork and Osnium data entry accurately and promptly by the end of each shift. | 100% of paperwork and database entries are accurately submitted by shift end. |
Interested in applying for the Fill-In Crisis Advocate position? Apply Now!