General Summary:
The PT Crisis Advocate – Weekend Night is a frontline, primarily solo-shift position responsible for providing trauma-informed crisis intervention, shelter support, and ensuring the overall safety and functionality of the emergency shelter during evening hours.
This role serves as the primary point of contact for the 24/7 crisis line, supports survivors of domestic violence, sexual violence, stalking, and human trafficking, and maintains a safe, respectful, and structured communal living environment. The advocate must be able to work independently, make sound decisions in real time, and balance crisis response with ongoing shelter operations.
Job Type: Part Time/Weekend/3rd Shift
Pay: From $17.25 per hour
Standard weekend night coverage is:
| Saturday | 8:00PM – 8:00AM |
| Sunday | 8:00PM – 8:00AM |
Position requires overnight, weekend, and holiday hours. Opportunity to pick up additional shifts can be available. The night/3rd shift allows for a resting period. Staff may sleep or rest during the shift, provided all job responsibilities are fully maintained, including answering the phone and completing all required daily tasks.
Essential Functions:
Crisis Intervention & Hotline Support
- Answer and respond to the 24/7 crisis hotline using trauma-informed, survivor-centered practices
- Assess immediate safety needs and provide emotional support, safety planning, and referrals
- Determine appropriateness for shelter services, including conducting pre-screenings and intake processes
- Provide appropriate referrals when shelter is unavailable or not the best fit
- Maintain clear boundaries and redirect calls outside the scope of domestic/sexual violence services
Shelter Operations & Client Support
- Serve as the primary staff on-site during second shift, ensuring safety and structure of the shelter environment
- Support residents in a communal living setting while maintaining trauma-informed boundaries
- Complete shelter intakes, discharges, and required documentation
- Provide basic needs support (food, hygiene items, supplies, etc.)
- Facilitate or support evening house meetings and address communal living concerns
- Supports case management plan developed by the DV/SV or SV Advocate by offering support and resources.
Safety, Monitoring & Crisis Response
- Maintain awareness of the shelter environment, including monitoring security systems and cameras
- Conduct regular safety checks and respond to any safety concerns on-site
- Utilize de-escalation techniques in response to conflict or heightened emotional situations
- Respond appropriately to incidents, including contacting law enforcement when necessary
- Uphold confidentiality and victim/advocate privilege at all times
- Complete security walk and checklist every PM shift.
Documentation & Communication
- Accurately document all hotline calls, client interactions, and services in the agency database (Osnium)
- Maintain communication logs to ensure continuity across shifts
- Participate in shift exchanges and provide clear updates to incoming staff
- Complete all required paperwork, reports, and data entry by the end of each shift
Facility Maintenance & Daily Tasks
- Maintain a clean, organized, and welcoming shelter environment
- Complete daily shift tasks, including cleaning, organizing donations, and general upkeep
- Support room turnovers, including preparing spaces for new residents
Team & Organizational Support
- Attends monthly all staff meeting, CA meeting, and updates with Supervisor as requested
- Attend staff meetings and participate in ongoing training
- Support agency events and community initiatives as needed
- Represent FRIENDS, Inc. in a professional and mission-aligned manner
- Perform additional duties as assigned
POSITION REQUIREMENTS
| Education/Certification | Required | Preferred |
| High School Diploma | X | |
| Valid Driver’s License and proof of insurance | X | |
| Experience | Required | Preferred |
| One year experience serving survivors of domestic violence and/or sexual assault | X | |
| Excellent communication skills; cultural competence and the ability to interact with diverse populations. | X | |
| Strong self-motivation and organizational skills to manage a variety of diversified tasks in a timely manner. | X | |
| Technology Savvy | X |
ESSENTIAL JOB FUNCTIONS
| Working Conditions | Rarely (R) | Occasionally (O) | Frequently (F) |
| Indoor | x | ||
| Outdoor | x | ||
| Loud Noises | x | ||
| Fumes | x |
| Mental Demands | Rarely (R) | Occasionally (O) | Frequently (F) |
| Problem Solving | x | ||
| Make Decisions | x | ||
| Supervise | x | ||
| Interpret Data | x | ||
| Organize | x | ||
| Read/Write | x |
| Office Equipment | Rarely (R) | Occasionally (O) | Frequently (F) |
| Telephone | x | ||
| Computer | x | ||
| Fax Machine | x | ||
| Copier | x |
This table directly refers to the frequency of which your job requires you to do on a daily basis. Note: These duties are site specific.
| Physical Demands | Rarely (R) | Occasionally (O) | Frequently (F) |
| Standing | x | ||
| Sitting | x | ||
| Lifting (Max 40 pounds) | x | ||
| Carrying | x | ||
| Walking | x | ||
| Driving | x |
KEY PERFORMANCE INDICATORS
| KPI | EVIDENCE OF ACHIEVEMENT |
| All hotline logs, client interactions, and required documentation are completed accurately in Osnium by the end of each shift. | · 100% of calls and interactions documented before shift end · Minimal corrections needed from supervisor review · Clear, thorough, and objective notes that support continuity of care |
| Provides consistent, trauma-informed, survivor-centered support to hotline callers and shelter residents. | · Demonstrates appropriate use of validation, safety planning, and non-judgmental communication · Effectively de-escalates situations when safe to do so · Maintains professional boundaries while supporting client autonomy · Positive supervisor observation and/or client feedback (when available) |
| Maintains a safe, structured, and functional shelter environment during solo shift coverage. | · Completion of all daily shift tasks and security checks each shift · Timely and appropriate response to incidents, conflicts, or safety concerns · Proper use of protocols (e.g., admissions, violations, crisis response) · Shelter remains clean, organized, and operating smoothly |
| Ensures clear, timely, and effective communication to support seamless transition between shifts. | · Thorough and accurate communication log entries · Effective verbal/written shift exchanges · Proactive communication of incidents, concerns, or incomplete tasks · Minimal breakdowns in continuity of care between shifts |
Interested in applying for the Part-Time Crisis Advocate position? Apply Now!