Fill-In Crisis Advocate

General Summary:

This position provides as needed part-time coverage for FRIENDS, Inc.’s Emergency Shelter and 24/7 Hotline. Fill-In Crisis Advocates support the shelter environment by assisting with general household organization and cleaning. Provides Advocacy to clients and offers support to their case plan.

Job Type: Fill-in/As Needed
Position Requires: Day, Overnight, Weekend, and Holiday Hours

Pay: From $16.50 per hour

Crisis Advocate Essential Functions:
  • Provides trauma-informed care practices into service provision for all clients
  • Answers crisis line, provides referrals, and completes database entry
  • Complete intake and discharge paperwork with shelter residents.
  • Provides advocacy to clients and offers support to their case plan.
  • Maintain accurate database records for all hotline call and client interactions. May also include data from weekday shifts
  • Supports case management plan by offering advocacy and resources, and acts as a mentor to families in shelter with everyday life skills. (Ex. parenting, nutrition, daily routine, cleaning, organizing, etc…)
  • Facilitate evening house meetings on Wednesday and Sunday
  • Complete security walk and checklist every shift
  • Supports the shelter environment by assisting with general household organization and cleaning. Including; stores and organizes donated items, cleans spaces and stocks supplies throughout facility (shelter, restrooms, storage areas and general office area)
  • Complete Daily Shift assignments which could include clerical projects, mailings, copying, etc…
  • Provide verbal update to Supervisor or Advocate in Supervisor’s absence at the end of each shift
  • Attends monthly all staff meeting, monthly shelter team meeting, and updates with Supervisor
  • Supports and attends all FRIENDS special events and functions.
  • Represents FRIENDS in a positive manner.
  • Other duties as assigned.
Minimum Knowledge, Skills and Abilities Required:
  • Requires high school diploma or HSED.
  • Willing to train. Prefer knowledge of domestic violence, sexual assault, crisis intervention, and the trauma-informed service provision framework.
  • Excellent communication skills; cultural competence and the ability to interact with diverse populations.
  • Ability to maintain the highest level of confidentiality.
  • Strong self-motivation and organizational skills to manage a variety of diversified tasks in a timely manner.
  • Ability to work flexible hours.
  • Maintains a high degree of professionalism with sound judgment. ·
  • Ability to work well in a team or independent environment.
  • Working knowledge of all Microsoft Office products.
  • Valid driver’s license.
Working Conditions:
  • Normal office environment.
  • Must be able to lift and carry a minimum of 30 pounds.
  • Work schedule includes evening, weekend, and holiday hours

Interested in applying for the Fill-In Crisis Advocate position? Apply Now!