Fill-In Crisis Advocate

General Summary:

This position provides as needed part-time coverage for FRIENDS, Inc.’s Emergency Shelter and 24/7 Hotline. Fill-In Crisis Advocates support the shelter environment by assisting with general household organization and cleaning. Provides Advocacy to clients and offers support to their case plan.

Pay: From $16.50 per hour

Crisis Advocate Essential Functions:

• Provides trauma-informed care practices into service provision for all clients
• Answers crisis line, provides referrals, and completes database entry
• Complete intake and discharge paperwork with shelter residents.
• Provides advocacy to clients and offers support to their case plan.
• Maintain accurate database records for all hotline call and client interactions. May also include data from weekday shifts
• Supports case management plan by offering advocacy and resources, and acts as a mentor to families in shelter with everyday life skills. (Ex. parenting, nutrition, daily routine, cleaning, organizing, etc…)
• Facilitate evening house meetings on Wednesday and Sunday
• Complete security walk and checklist every shift
• Supports the shelter environment by assisting with general household organization and cleaning. Including; stores and organizes donated items, cleans spaces and stocks supplies throughout facility (shelter, restrooms, storage areas and general office area)
• Complete Daily Shift assignments which could include clerical projects, mailings, copying, etc…
• Provide verbal update to Supervisor or Advocate in Supervisor’s absence at the end of each shift
• Attends monthly all staff meeting, monthly shelter team meeting, and updates with Supervisor
• Supports and attends all FRIENDS special events and functions.
• Represents FRIENDS in a positive manner.
• Other duties as assigned.

Minimum Knowledge, Skills and Abilities Required:

• Requires high school diploma or HSED.
• Willing to train. Prefer knowledge of domestic violence, sexual assault, crisis intervention, and the trauma-informed service provision framework.
• Excellent communication skills; cultural competence and the ability to interact with diverse populations.
• Ability to maintain the highest level of confidentiality.
• Strong self-motivation and organizational skills to manage a variety of diversified tasks in a timely manner.
• Ability to work flexible hours.
• Maintains a high degree of professionalism with sound judgment. ·
• Ability to work well in a team or independent environment.
• Working knowledge of all Microsoft Office products.
• Valid driver’s license.

Working Conditions:

• Normal office environment.
• Must be able to lift and carry a minimum of 30 pounds.
• Work schedule includes evening, weekend, and holiday hours

Interested in applying for the Fill-In Crisis Advocate position? Apply Now!